MARCH 2020

Carrier Status: All of SCS/ROCPAC’ contracted carriers are essential businesses and have been operating during the level 4 Alert. Delivery timeframes may be delayed – these are exceptional circumstances and we would please ask you and your customers to be aware that there is unprecedented change across the transport network along with an increase in health and safety requirements as we all try to operate with as much caution as possible in stopping the spread of the virus. With this in mind please be aware normal turn around times for deliveries will be affected and to be as patient as possible as we try to work through the crisis. You will still be able to track your shipments as normal and our customer service staff are also there to assist with any queries. COLLECT ORDERS: You will need to notify ROCPAC prior to collection for approval. The person collecting will need to complete in full the SCS/ROCPAC COVID-19 Collection or Delivery Statement. Should approval be made, collections will only be available to essential personnel for essential products. We will be following contactless protocols keeping at least a 3 metre separation at all times and paperwork will be signed by SCS/ROCPAC warehouse staff on behalf of the collector. COURIER DELIVERIES: Will be contactless and signatures if required will be made by the courier on behalf of the consignee. Here are the current processes: Delivery of Signature Required Product NZ Post couriers (including Courier Post and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot. Delivery of Non-Signature Required Product NZ Post couriers (including Courier Post and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place. Parcel collect service – has been suspended and all Courier post depots and NZ Post retail agencies are closed For more information on Courier deliveries please go here: https://www.nzpost.co.nz/business/covid19updates/covid-faq BULK DELIVERIES: Are still operating but again – only for essential business taking essential products to essential customers. Our objective within a fluid environment is to maintain services where able with best endeavours. Carriers have asked that they are not presented with any freight unless there is a high certainty that they can deliver. Where able we kindly ask that we are provided with a receiver name and phone number on each consignment to assist with delivery. Please note that any freight that cannot be delivered will be returned at cost.Bulk Contactless safety protocols - 1. Always maintain 3-metre social distancing 2. No signature required on delivery in the event a receiver is unable to sign a delivery receipt outside the 3metre zone, and with their own pen or 3. In the event of “no signature”, our drivers will request the receiver’s full name In order to protect our teams and our essential services, it has been necessary to put in place policies to ensure we can continue to provide essential services throughout this time including protecting our staff and equipment. Drivers attending any sites have been provided with full personal protection equipment and training in all COVID-19 safety protocols. Carrier Depots: All depots and storage facilities are closed to any non-staff so collection from depots is no longer a delivery option.

Dear Valued Customer, As you are all aware New Zealand is now at Alert 4 level. ROCPAC is classed as essential services under the telecommunications supply chain. We will be remaining open for business during the Level 4 quarantine period. Therefore, goods will be despatched as normal. Our logistics and transport carriers are considered an essential service and will continue to provide essential delivery services at level 4. Staff will be working remotely for the most part and will remain accessible by email and phone. You may experience delays over the phone as we manage this process remotely, however we will endeavour to tend to your call where possible. If you have any further question or concerns, please contact us via email: [email protected] or [email protected] Our operating hours are from 7.30am - 5.30pm. We will aim to provide any further updates as we continue during this unsettling and unprecedented time. Warm Regards, ROCPAC TEAM